Delivery & Return

STANDARD DELIVERY: METROPOLITAN FRANCE, CORSICA, AND MONACO

Delivery time: 2 to 5 working days UPS Standard delivery takes about 48 hours. Please allow an additional 24 to 48 hours for order preparation.

For individual accounts :

• Purchases under €50 (including VAT):* : shipping costs from€ 4,22 TTC (UPS pickup point: see available points : UPS) or € 6,22 TTC(home delivery).
• Purchases of € 50 (including VAT) or more: free delivery (Metropolitan France only)

*(multiple packages over 30 kg)

Shipping costs apply for weights under 70kg. Beyond this limit, please contact our customer service at +33 (0)2 40 83 33 99 or by email: contact@nishikidori.com.

For business accounts :

• Purchases of €100 excluding VAT or more: Free deliveryOFFERTE ((Metropolitan France only))

Shipping costs apply for weights under 70kg. Beyond this limit, please contact our customer service at +33 (0)2 40 83 33 99 or by email: contact@nishikidori.com.

A UPS tracking number will be sent to you. You will also be able to check the scheduled delivery time, track the driver’s real-time location, and change the delivery time directly from your mobile.

If you live in DOM-TOM and have selected "France" as your country of residence, your order will not be processed, and shipping fees will need to be paid. Similarly, if you are in Metropolitan France and wish to have your order delivered to DOM-TOM or Monaco, you will not benefit from free shipping. Your order will be held until shipping fees are regularized.

For bulky items(such as barbecues) or large shipments, shipping fees will be calculated based on the weight of your package(s) with an additional surcharge for small pallet delivery. For more details, please contact our customer service at +33 (0)2 40 83 33 99 or via email : contact@nishikidori.com

To be informed about the shipping status, please provide valid mobile phone numbers and email addresses.

(Your contact details will only be used for the purpose of delivering your order.)

IMPORTANT : You must check the delivery at the time of receiving your package. Open the package(s) in the presence of the delivery driver and verify the contents. Do not sign any delivery receipt before checking your package(s). Any anomaly must be detailed on the delivery receipt or, in the case of a digital terminal, on a form that the driver must provide upon request. Specify the exact number of missing items, the name of the missing product(s), the number of broken or damaged products, and their name. (Photos of the packaging showing the label, as well as the damaged products, must be provided). If you cannot open the package in front of the driver, default to issuing a reservation. If these instructions are not followed, no claims will be accepted by the carrier, and no refund will be made for the affected products. Nishikidôri will not be held responsible. You must keep a copy of the delivery receipt or form and send it by email to sav@nishikidori.comfor immediate processing. In the case of damage inside the package and if a reservation was made with the driver, Nishikidôri will charge return fees for the replacement product(s).

UPS CONTACT:

- To follow your orders Clic Here

- phone : +33173006661

EXPRESS DELIVERY: METROPOLITAN FRANCE

Next-day delivery (J+1). Your package will be delivered the following day before 2:00 PM.

For any order confirmed on nishikidori.com before 12:00 PM from Monday to Friday (excluding holidays).

• IN FRANCE : Shipping costs from € 11,74for home delivery.

All orders placed on the site after 2:00 PM on Friday will be processed and shipped on the following Monday. Shipping costs apply for weights under 70kg. Beyond this limit, please contact our customer service at +33 (0)2 40 83 33 99 or by email: contact@nishikidori.com.

You must check the delivery at the time of receiving your package. Open the package(s) in the presence of the delivery driver and verify the contents. Do not sign any delivery receipt before checking your package(s). Any anomaly must be detailed on the delivery receipt or, in the case of a digital terminal, on a form that the driver must provide upon request. Specify the exact number of missing items, the name of the missing product(s), the number of broken or damaged products, and their name. (Photos of the packaging showing the label, as well as the damaged products, must be provided). If you cannot open the package in front of the driver, default to issuing a reservation. If these instructions are not followed, no claims will be accepted by the carrier, and no refund will be made for the affected products. Nishikidôri will not be held responsible. You must keep a copy of the delivery receipt or form and send it by email to sav@nishikidori.com for immediate processing. In the case of damage inside the package and if a reservation was made with the driver, Nishikidôri will charge return fees for the replacement product(s).

STANDARD DELIVERY: EUROPE & WORLD

Delivery time: 2 to 5 working days (UPS Standard delivery usually takes 48 hours. Allow an additional 24 to 48 hours for order preparation) for Europe, and delivery time is not guaranteed for other parts of the world.

Europe & World : Shipping fees* from € 9,18.

A UPS tracking number will be sent to you. You can also check the scheduled delivery time, track the driver's location in real-time, and change the delivery time directly from your mobile.

(Multiple packages over 30 kg). Shipping costs apply for weights under 70kg. Beyond this limit, please contact our customer service at +33 (0)2 40 83 33 99 or by email: contact@nishikidori.com.

You must check the delivery at the time of receiving your package. Open the package(s) in the presence of the delivery driver and verify the contents. Do not sign any delivery receipt before checking your package(s). Any anomaly must be detailed on the delivery receipt or, in the case of a digital terminal, on a form that the driver must provide upon request. Specify the exact number of missing items, the name of the missing product(s), the number of broken or damaged products, and their name. (Photos of the packaging showing the label, as well as the damaged products, must be provided). If you cannot open the package in front of the driver, default to issuing a reservation. If these instructions are not followed, no claims will be accepted by the carrier, and no refund will be made for the affected products. Nishikidôri will not be held responsible. You must keep a copy of the delivery receipt or form and send it by email to sav@nishikidori.com  for immediate processing. In the case of damage inside the package and if a reservation was made with the driver, Nishikidôri will charge return fees for the replacement product(s).

DELIVERY OF ALCOHOL BANNED IN NORWAY

EXPRESS DELIVERY: EUROPE & WORLD

(excluding Canada & United States)

• IN EUROPE : Next-day delivery (working days), shipping costs from € 14,46 for home delivery.
• OUTSIDE EUROPE : Fast delivery, shipping costs from € 14,46 TTC for home delivery.

For any order confirmed on www.nishikidori.com before 12:00 PM from Monday to Friday (excluding bank holidays). Orders placed after 2:00 PM on Friday will be processed and shipped on the following Monday.

Shipping costs apply for weights under 70kg. Beyond this limit, please contact our customer service at +33 (0)2 40 83 33 99 or by email: contact@nishikidori.com.

You must check the delivery at the time of receiving your package. Open the package(s) in the presence of the delivery driver and verify the contents. Do not sign any delivery receipt before checking your package(s). Any anomaly must be detailed on the delivery receipt or, in the case of a digital terminal, on a form that the driver must provide upon request. Specify the exact number of missing items, the name of the missing product(s), the number of broken or damaged products, and their name. (Photos of the packaging showing the label, as well as the damaged products, must be provided). If you cannot open the package in front of the driver, default to issuing a reservation. If these instructions are not followed, no claims will be accepted by the carrier, and no refund will be made for the affected products. Nishikidôri will not be held responsible. You must keep a copy of the delivery receipt or form and send it by email to sav@nishikidori.com for immediate processing. In the case of damage inside the package and if a reservation was made with the driver, Nishikidôri will charge return fees for the replacement product(s).

DELIVERY OF ALCOHOL BANNED IN NORWAY

IN-STORE PICKUP NISHIKIDÔRI (75) OR WAREHOUSE (44) FREE

Click & Collect at your Nishikidôri Ancenis Pickup Point FREE

Shop online or by phone and pick up your order with Click & Collect
at your Nishikidôri Ancenis pickup point (44) 140 rue Georges Guynemer ZAC de l'Aéropôle 44150 Ancenis - France
Pick up your order the day after your purchase for any order confirmed by 4:00 PM (or from the following Tuesday for orders placed on Saturday or Sunday).

Pickup hours /

- Monday to Friday from 9:00 AM to 12:30 PM and from 2:00 PM to 5:30 PM. Your order will be available at the pickup point for 5 working days. Please specify the desired pickup day in the order comments.

Click & Collect at your Boutique IN Paris FREE
Store delivery is made from our warehouse in Ancenis on Monday and Thursday afternoons. We commit to delivering to the store within 2 to 4 working days after your order date. For example, if you place an order between Thursday afternoon and Monday morning, your product will be available by Tuesday noon in the store. Similarly, if your order is placed between Monday afternoon and Thursday morning, you can pick it up from Friday. Once your order is available in-store, you will have 10 days to pick it up. This service is available to both individuals and businesses. When picking up your order in-store, you will need to present an ID. To ensure everything is in order, you will be asked to verify the entire contents of your package with our staff, ensuring no damage and that all items are present.

Store opening hours:
- Monday to Saturday from 11:00 AM to 7:00 PM
Boutique Nishikidori Paris : 6 rue Villedo 75001 Paris

____________________________________________________

RETURN

6.5 Product returns 
SASU PALMIFRANCE accepts the return of any item purchased on the site, if it is returned within FOURTEEN (14) days from the date of delivery, with the exception of products likely to deteriorate or expire quickly and products whose packaging or storage bag has been opened.
Click HERE to access the Return Form.
No returns shall be accepted once this deadline has passed.
SASU PALMIFRANCE has set up a link to facilitate your delivery and possible returns. Click HERE.
The shipping costs of the return package shall remain the responsibility of the Purchaser, including in the event of final refusal of the returned products.
If the Purchaser exercises his or her right of withdrawal provided for in Article L. 221-18 of the French Consumer Code (see Article 8 below), he or she shall be entitled to reimbursement of the initial delivery costs.
The Purchaser must then specify whether he or she wishes an exchange or refund of the products. If the product in exchange has a higher value than the product initially ordered, the Purchaser shall be asked to pay the difference by any means of payment made available to him or her. If the product delivered in exchange has a lower commercial value than the product initially ordered, the Seller shall refund the difference.
To return an item, the Purchaser must follow the following instructions:

1- use the original packaging to return the product

2- fill in and attach the Return Form
Returns without a Returns Form will not be accepted.
3- send the package to the following address: Société SASU PALMIFRANCE A l'attention du Service Retour Z.A.C Aéropôle, 140, Rue Georges Guynemer, BP 40261 44158 ANCENIS; France.
The products must be returned to SASU PALMIFRANCE in their original state (packaging, accessories, instructions, etc.), sealed, and accompanied by the signed Return Form.
SASU PALMIFRANCE does not accept parcels sent with postage due.
Any risk related to the return of the product is the responsibility of the Purchaser.
In the absence of compliance with the procedure set out above and the deadlines indicated, the Purchaser may not make any claim for non-conformity or apparent defect of the delivered products, the products being then deemed to be in conformity and free of any apparent defect.
The lack of conformity of the ordered products with one or more specific standards, applicable in the Purchaser's country if residing outside France, shall in no way constitute grounds for returning the products or refunding the order.

7. Product Guarantee

7.1 Principle
Food products sold and shipped have a shelf life of more than thirty (30) days from the date of shipment, unless otherwise indicated on the website www.nishikidori.com or specifically mentioned on the product sheet, as well as for fresh meat and fish.
The Products purchased may benefit, where it exists, from a guarantee by SASU PALMIFRANCE, which sells them. This means a repair or exchange can be made.
If present, this guarantee will be indicated on the product sheet when the product is sold on the website www.nishikidori.com.
The products marketed by the Seller benefit from the defective product guarantee specified by articles 1245 and following of the French Civil Code at the expense of the manufacturer or producer as well as, where applicable, a specific commercial or contractual guarantee granted by the Manufacturer. In such a case, it is expressly mentioned on the sheet of each product available on the website www.nishikidori.com.
In addition to these guarantees to which the manufacturer may be bound, there are also the legal guarantees necessary of the Seller, namely:
- the conformity guarantee

- the hidden defects guarantee.
The conformity guarantee
Art. L.217-4 of the French Consumer Code: "The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He or she shall also be liable for defects in conformity resulting from packaging, assembly instructions or installation where the latter has been conferred to him or her by the contract or has been carried out under his or her responsibility.” Art. L.217-5 of the French Consumer Code: “The goods are in conformity with the contract: 1. If it is suitable for the use usually expected of a similar item and, if applicable: - if it corresponds to the description given by the seller and possesses the qualities that the latter has presented to the purchaser in the form of a sample or model; - if it presents the qualities that a purchaser can legitimately expect in view of the public declarations made by the seller, the producer or his representative, in particular in terms of advertising or labelling; 2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the purchaser, brought to the attention of the seller and that the latter has agreed to. The goods are in conformity with the contract: 1. If it is suitable for the use usually expected of a similar item and, if applicable: - if it corresponds to the description given by the seller and possesses the qualities that the latter has presented to the purchaser in the form of a sample or example; - if it presents the qualities that a purchaser can legitimately expect in view of the public declarations made by the seller, the producer or his representative, in particular in terms of advertising or labelling; 2. Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the purchaser, brought to the attention of the seller and that the latter has agreed to.”

Art. L.217-7 of the French Consumer Code: “Lack of conformity which becomes apparent within 24 months of delivery of the goods shall be presumed to exist at the time of delivery, unless proven otherwise. For second-hand goods, this period is set at six months. The seller may contest this assumption if it is not compatible with the nature of the goods or the alleged lack of conformity.”
Art. L. 217.12 of the French Consumer Code "The action resulting from the lack of conformity is limited to two years from the date of delivery of the goods.”
The foregoing provisions are not exclusive of the application of the legal guarantee against hidden defects of articles 1641 et seq. of the French Civil Code, in accordance with the provisions of article L. 217-4 of the French Consumer Code.
The hidden defects guarantee
Art. 1641 of the French Civil Code: “The seller is bound by the guarantee in respect of hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the purchaser would not have acquired it, or would have paid only a lower price, if he or she had known about them”.
Art. 1648 of the French Civil Code: "The claim resulting from the fundamental defects must be brought by the purchaser within two years of the discovery of the defect. In the case provided for in Article 1642-1, the claim must be brought, under penalty of foreclosure, within one year of the date on which the seller may be relieved of apparent defects or lack of conformity".

Implementation conditions 
The Purchaser may exercise these guarantees by sending a request to the following address garantie@nishikidori.com.

When the Purchaser acts under a legal guarantee of conformity, he or she:
- will have a period of two (2) years from the delivery of the goods to act 
- may choose between repairing or replacing the goods subject to the cost conditions provided for in Article L. 217-9 of the French Consumer Code 
- will not be required to provide proof of the existence of the lack of conformity of the goods during the twenty-four (24) months following delivery of the goods.
The conformity guarantee will apply independently of any commercial guarantee granted.
The Purchaser may also decide to implement the hidden defects guarantee for the item sold within the meaning of Article 1641 of the French Civil Code and, in particular, if it is unfit for consumption. In this case, he or she may choose between terminating the sale or reducing the sale price in accordance with Article 1644 of the French Civil Code.

Given the nature of the products marketed by SASU PALMIFRANCE, those with an apparent defect are replaced, subject to verification of the alleged defects. The Purchaser must provide any justification as to the reality of the defects found and the date on which they were found, SASU PALMIFRANCE reserving the right to carry out, directly or indirectly, any observation and verification on the spot.
In the absence of compliance with these conditions, the Seller's liability for apparent defects cannot be called into question

Exclusion from warranty
Products that have been used improperly or repaired, integrated or adjusted by the Purchaser or any other person not authorised by the Seller or the manufacturer cannot benefit from the guarantee of conformity or the hidden defects guarantee. Nor does the legal guarantee cover damage resulting from transportation when it is not organised by the Seller.

8. Right of withdrawal

Pursuant to Article L.221-18 of the French Consumer Code, the Purchaser has a period of fourteen (14) days to exercise his right to withdraw from a contract concluded at a distance, following a telephone or off-premises solicitation, without having to justify his or her decision or bear any costs other than those provided for in Articles L. 221-23 to L. 221-25.
The time limit referred to in the first paragraph shall run from the day after the day:
- either of the conclusion of the contract, for contracts for the provision of services and those referred to in Article L. 221-4,

- or the receipt of the goods by the consumer or a third party, other than the carrier, designated by him or her, for contracts for the sale of goods.
For contracts concluded off-premises, the consumer may exercise his or her right of withdrawal as from the conclusion of the contract.
In the case of an order for several items of goods delivered separately or in the case of an order for goods consisting of multiple batches or parts delivered over a defined period, the time limit shall run from the receipt of the last item or batch or part.
When the FOURTEEN (14) day period expires on a Sunday, or on a public holiday or non-working day, it is extended until the next working day.
The right of withdrawal may be exercised by the Purchaser, only if he or she is a Consumer, without having to justify any reasons or pay any penalties, with the exception of return costs, which are not refunded.
The Withdrawal form can be downloaded by clicking HERE.
The products must be returned to SASU PALMIFRANCE in perfect condition to be resold, in their original state (packaging, accessories, instructions, etc.), sealed, and accompanied by the signed returns form in accordance with the procedure described in the above article. In accordance with the provisions of Article L.221-23 of the French Consumer Code, the Purchaser is liable for any depreciation of the Products resulting from handling other than that necessary to establish the nature, characteristics and proper functioning.

The right of withdrawal does not apply to sales of products referred to in Article L221-28 of the French Consumer Code, in particular contracts:
"4. For the supply of goods likely to deteriorate or expire rapidly 
- 5. For the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for hygiene or health protection reasons 
-[...]
- 7. For the supply of alcoholic beverages whose delivery is delayed beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the trader"

For the application of the present contract, products whose minimum durability date expires before the expiry of a period of thirty (30) days incompatible with the exercise of the right of return and a resale for the Seller are considered to deteriorate or expire quickly. In the event of exercising a right of withdrawal by the Purchaser, the Seller shall reimburse the Purchaser for all sums paid, including delivery costs, as provided for in Article L. 221-24 of the French Consumer Code, and as soon as it has recovered the returned products or the Purchaser has provided proof that they have been sent.