Livraison Nishikidôri

How much does delivery cost?

Depending on the carrier you choose and your delivery location, shipping costs may vary. To find out the exact cost of delivery for your order:

Log in to your account.
Add your items to your account.
Enter your delivery address.
Choose your delivery method: The shipping costs will automatically be displayed in your basket.

You can also find the delivery terms and conditions in the ‘Deliveries and Returns’ section.« Deliveries and Returns ».

Can I have my order delivered to a collection point?

You can choose delivery to a collection point when placing your order, in France or Europe, either by selecting Colissimo collection point directly or via GLS.

You must check the delivery when you collect your parcel, i.e. open the parcel(s) in the presence of the delivery driver and check the contents. Do not sign any delivery note before checking your parcel(s). Any anomalies must be detailed on the delivery note or, in the case of a computer terminal, on a form that the delivery driver must provide you with upon request. Specify the exact number of missing items, the name of the missing product(s), the number of broken, damaged or soiled products and their names (photos of the packaging showing the label, as well as the broken or damaged products, must be provided). If you are unable to open the package in front of the delivery person, make a reservation by default. If these instructions are not followed, no claims will be accepted by the carrier and no refunds will be given for the products concerned, and Nishikidôri cannot be held responsible. You must keep a copy of the delivery note or form and send it to us by email at sav@nishikidori.com so that we can process your case immediately. In the event of breakage inside the package and if a reservation has been made with the delivery person, Nishikidôri will invoice the costs of returning the replacement product(s).

Do you offer express delivery?

Yes, with GLS, you can receive your parcel the next morning before 1 p.m. for any order placed before 12 noon. *See the terms and conditions on our delivery page.Delivery.

You must check the delivery when you collect your parcel, i.e. open the parcel(s) in the presence of the delivery driver and check the contents. Do not sign any delivery note before checking your parcel(s). Any anomalies must be detailed on the delivery note or, in the case of a computer terminal, on a form that the delivery driver must provide you with on request. Specify the exact number of missing items, the name of the missing product(s), the number of broken, damaged or soiled products and their names (photos of the packaging showing the label, as well as the broken or damaged products, must be provided). If you are unable to open the package in front of the delivery person, make a reservation by default. If these instructions are not followed, no claims will be accepted by the carrier and no refunds will be given for the products concerned, and Nishikidôri cannot be held responsible. You must keep a copy of the delivery note or form and send it to us by email at sav@nishikidori.com so that we can process your case immediately. In the event of breakage inside the package and if a reservation has been made with the delivery person, Nishikidôri will invoice the costs of returning the replacement product(s).

How can I find out where my parcel is?

As soon as your parcel is dispatched, you will receive an email with the tracking number for your parcel. Remember to check your spam folder. You can also track the progress of your delivery from your account.

You must check the delivery when you collect your parcel, i.e. open the parcel(s) in the presence of the delivery driver and check the contents. Do not sign any delivery note before checking your parcel(s). Any anomalies must be detailed on the delivery note or, in the case of a computer terminal, on a form that the delivery driver must provide you with on request. Specify the exact number of missing items, the name of the missing product(s), the number of broken, damaged or soiled products and their names (photos of the packaging showing the label, as well as the broken or damaged products, must be provided). If you are unable to open the package in front of the delivery person, make a note of your reservations. If these instructions are not followed, no claims will be accepted by the carrier and no refunds will be given for the products concerned, and Nishikidôri cannot be held responsible. You must keep a copy of the delivery note or form and send it to us by email at sav@nishikidori.com so that we can process your claim immediately. In the event of breakage inside the package and if a reservation has been made with the delivery person, Nishikidôri will invoice the cost of returning the replacement product(s).

How can I track my order?

As soon as you place an order on our website, you will receive a confirmation email (remember to check your spam folder). Your parcel will then be prepared and handed over to the carrier within 1 to 2 working days. You will then receive an email with your tracking number, depending on the carrier chosen, so you can track its progress.

If you have any questions about your delivery, please contact us at: sav@nishikidori.com

How do I return an item?

SASU PALMIFRANCE accepts returns of any item purchased on the website, provided that it is returned within FOURTEEN (14) days of the delivery date, with the exception of products that are likely to deteriorate or expire quickly and products whose packaging or storage bag has been opened.

Click HERE to access the Return Form template.

No returns will be accepted after this period.

SASU PALMIFRANCE has set up a link to facilitate your delivery and return procedures. Click HERE. The shipping costs for the return parcel shall be borne by the Buyer, even in the event of definitive refusal of the returned products. If the Buyer exercises their right of withdrawal provided for in Article L. 221-18 of the Consumer Code (see Article 8 below), they shall be entitled to a refund of the initial delivery costs.

The Buyer must then specify whether they wish to exchange or be refunded for the products. If the replacement product has a higher value than the product originally ordered, the Buyer will be asked to pay the difference using any of the payment methods available to them. If the replacement product has a lower commercial value than the product originally ordered, the Seller will refund the difference.

To return an item, the Buyer must follow these instructions:

1- use the original packaging to return the product

2- Fill in and enclose the Return Form with the parcel. Returns without a Return Form will not be accepted.

3- Send the parcel to the following address: Société SASU PALMIFRANCE, Attention: Returns Department, Z.A.C Aéropôle, 140, Rue Georges Guynemer, BP 40261, 44158 ANCENIS.

Products must be returned to SASU PALMIFRANCE in their original condition (packaging, accessories, instructions, etc.), properly sealed, and accompanied by the signed Return Form.

SASU PALMIFRANCE does not accept parcels sent carriage forward.

All risks associated with returning the product shall be borne by the Purchaser.

Failure to comply with the above procedure and deadlines will result in the Purchaser being unable to make any claim for non-conformity or apparent defect in the products delivered, as the products will then be deemed to be compliant and free from any apparent defect.

The non-compliance of the products ordered with one or more specific standards applicable in the country of the Purchaser residing outside France shall in no case constitute grounds for returning the products or refunding the order.

I have not received my order.

We advise you to check the tracking link provided in the email from the selected carrier, which may contain important information about the delivery.

If the status of your order has not been updated, this may be due to a delay beyond our control or a setback on the part of the carrier. We are doing everything we can to ensure that your parcel reaches you quickly.

If, despite these checks, your parcel cannot be found, please contact us immediately at sav@nishikidori.com.

We will do everything we can to resolve the situation quickly.

What should I do if my order is damaged?

We remind you that you must check the delivery when you collect your parcel, i.e. open the parcel(s) in the presence of the delivery person and check the contents. Do not sign any delivery note before checking your parcel(s). Any anomalies must be detailed on the delivery note or, in the case of a computer terminal, on a form that the delivery person must provide you with upon request. Specify the exact number of missing items, the name of the missing product(s), the number of broken, damaged or soiled products and their names (photos of the packaging showing the label and the broken or damaged products must be provided). If you are unable to open the parcel in front of the delivery driver, make a reservation by default. If you collect your parcel from a pick-up point, contact sav@nishikidori.com directly and send a photo and the parcel label.

In the event of failure to comply with these instructions, no claims will be accepted by the carrier and no refunds will be given for the products concerned, and Nishikidôri cannot be held liable. You must keep a copy of the delivery note or form and send it to us by email at sav@nishikidori.com so that we can process your claim immediately. In the event of breakage inside the package and if a reservation has been made with the delivery company, Nishikidôri will invoice the costs of returning the replacement product(s).

I don't have a carrier to choose from when placing my order. What should I do?

If no carrier is offered when you finalise your order, this may be due to:

- The total weight of your order may exceed the permitted limit.

Try dividing your order into two separate orders.

- If this concerns coal, please contact our customer service department at the following address: sav@nishikidori.com