How can we help you?

You can also browse the topics below to find what you are looking for.

Purchase a gift voucher

my account

Go to your area ‘ "Individual" ou Professional"
Click on the link: "Forgotten password"and follow the instructions.

If you encounter any problems, please contact our customer service department.

I have not received an email to reset my password.

Check your spam or junk mail folders, as password reset emails are automated and sometimes end up there. If you still cannot find your reset link in your emails, please contact sav@nishikidori.com

How do I obtain my invoice?

Invoices are sent automatically after your order to your email address using our electronic invoicing tool ‘TEDD’. Please remember to check your spam folder.

If you do not receive your invoice, please contact your sales representative or customer service at sav@nishikidori.com.

We will be happy to send it to you promptly and assist you with any questions you may have about your order.

I am unable to confirm my order.

Please ensure that you have completed all mandatory fields, accepted the terms and conditions of sale, and selected a delivery method. If the issue persists, please contact our customer service team at the following address: contact@nishikidori.com