Entrega

You can choose delivery to a collection point when placing your order, in France or Europe, either by selecting Colissimo collection point directly or via GLS.

You must check the delivery when you collect your parcel, i.e. open the parcel(s) in the presence of the delivery driver and check the contents. Do not sign any delivery note before checking your parcel(s). Any anomalies must be detailed on the delivery note or, in the case of a computer terminal, on a form that the delivery driver must provide you with upon request. Specify the exact number of missing items, the name of the missing product(s), the number of broken, damaged or soiled products and their names (photos of the packaging showing the label, as well as the broken or damaged products, must be provided). If you are unable to open the package in front of the delivery person, make a reservation by default. If these instructions are not followed, no claims will be accepted by the carrier and no refunds will be given for the products concerned, and Nishikidôri cannot be held responsible. You must keep a copy of the delivery note or form and send it to us by email at sav@nishikidori.com so that we can process your case immediately. In the event of breakage inside the package and if a reservation has been made with the delivery person, Nishikidôri will invoice the costs of returning the replacement product(s).

Yes, with GLS, you can receive your parcel the next morning before 1 p.m. for any order placed before 12 noon. *See the terms and conditions on our delivery page.Delivery.

You must check the delivery when you collect your parcel, i.e. open the parcel(s) in the presence of the delivery driver and check the contents. Do not sign any delivery note before checking your parcel(s). Any anomalies must be detailed on the delivery note or, in the case of a computer terminal, on a form that the delivery driver must provide you with on request. Specify the exact number of missing items, the name of the missing product(s), the number of broken, damaged or soiled products and their names (photos of the packaging showing the label, as well as the broken or damaged products, must be provided). If you are unable to open the package in front of the delivery person, make a reservation by default. If these instructions are not followed, no claims will be accepted by the carrier and no refunds will be given for the products concerned, and Nishikidôri cannot be held responsible. You must keep a copy of the delivery note or form and send it to us by email at sav@nishikidori.com so that we can process your case immediately. In the event of breakage inside the package and if a reservation has been made with the delivery person, Nishikidôri will invoice the costs of returning the replacement product(s).

As soon as your parcel is dispatched, you will receive an email with the tracking number for your parcel. Remember to check your spam folder. You can also track the progress of your delivery from your account.

You must check the delivery when you collect your parcel, i.e. open the parcel(s) in the presence of the delivery driver and check the contents. Do not sign any delivery note before checking your parcel(s). Any anomalies must be detailed on the delivery note or, in the case of a computer terminal, on a form that the delivery driver must provide you with on request. Specify the exact number of missing items, the name of the missing product(s), the number of broken, damaged or soiled products and their names (photos of the packaging showing the label, as well as the broken or damaged products, must be provided). If you are unable to open the package in front of the delivery person, make a note of your reservations. If these instructions are not followed, no claims will be accepted by the carrier and no refunds will be given for the products concerned, and Nishikidôri cannot be held responsible. You must keep a copy of the delivery note or form and send it to us by email at sav@nishikidori.com so that we can process your claim immediately. In the event of breakage inside the package and if a reservation has been made with the delivery person, Nishikidôri will invoice the cost of returning the replacement product(s).

Assim que efetuar uma encomenda no nosso site, receberá um e-mail de confirmação (lembre-se de verificar a sua pasta de spam). A sua encomenda será então preparada e entregue ao transportador no prazo de 1 a 2 dias úteis. Receberá então um e-mail com o número de rastreio do transportador escolhido para acompanhar o envio.

Para qualquer questão relativa à sua entrega, contacte-nos: sav@nishikidori.com

SASU PALMIFRANCE accepts returns of any item purchased on the website, provided that it is returned within FOURTEEN (14) days of the delivery date, with the exception of products that are likely to deteriorate or expire quickly and products whose packaging or storage bag has been opened.

Click HERE to access the Return Form template.

No returns will be accepted after this period.

SASU PALMIFRANCE has set up a link to facilitate your delivery and return procedures. The shipping costs for the return parcel shall be borne by the Buyer, even in the event of definitive refusal of the returned products. If the Buyer exercises their right of withdrawal provided for in Article L. 221-18 of the Consumer Code (see Article 8 below), they shall be entitled to a refund of the initial delivery costs.

The Buyer must then specify whether they wish to exchange or be refunded for the products. If the replacement product has a higher value than the product originally ordered, the Buyer will be asked to pay the difference using any of the payment methods available to them. If the replacement product has a lower commercial value than the product originally ordered, the Seller will refund the difference.

To return an item, the Buyer must follow these instructions:

1- use the original packaging to return the product

2- Fill in and enclose the Return Form with the parcel. Returns without a Return Form will not be accepted.

3- Send the parcel to the following address: Société SASU PALMIFRANCE, Attention: Returns Department, Z.A.C Aéropôle, 140, Rue Georges Guynemer, BP 40261, 44158 ANCENIS.

Products must be returned to SASU PALMIFRANCE in their original condition (packaging, accessories, instructions, etc.), properly sealed, and accompanied by the signed Return Form.

SASU PALMIFRANCE does not accept parcels sent carriage forward.

All risks associated with returning the product shall be borne by the Purchaser.

Failure to comply with the above procedure and deadlines will result in the Purchaser being unable to make any claim for non-conformity or apparent defect in the products delivered, as the products will then be deemed to be compliant and free from any apparent defect.

The non-compliance of the products ordered with one or more specific standards applicable in the country of the Purchaser residing outside France shall in no case constitute grounds for returning the products or refunding the order.

Recomendamos que consulte o link de rastreamento fornecido no e-mail da transportadora selecionada, que pode conter informações importantes sobre a entrega.

Se o estado da sua encomenda não estiver atualizado, isso pode ser devido a um atraso independente da nossa vontade ou a um contratempo da transportadora. Fazemos tudo o que está ao nosso alcance para que a sua encomenda chegue rapidamente.

Se, apesar destas verificações, a sua encomenda continuar por localizar, contacte-nos imediatamente através do e-mail sav@nishikidori.com. Faremos tudo para resolver a situação rapidamente.

We remind you that you must check the delivery when you collect your parcel, i.e. open the parcel(s) in the presence of the delivery person and check the contents. Do not sign any delivery note before checking your parcel(s). Any anomalies must be detailed on the delivery note or, in the case of a computer terminal, on a form that the delivery person must provide you with upon request. Specify the exact number of missing items, the name of the missing product(s), the number of broken, damaged or soiled products and their names (photos of the packaging showing the label and the broken or damaged products must be provided). If you are unable to open the parcel in front of the delivery driver, make a reservation by default. If you collect your parcel from a pick-up point, contact sav@nishikidori.com directly and send a photo and the parcel label.

In the event of failure to comply with these instructions, no claims will be accepted by the carrier and no refunds will be given for the products concerned, and Nishikidôri cannot be held liable. You must keep a copy of the delivery note or form and send it to us by email at sav@nishikidori.com so that we can process your claim immediately. In the event of breakage inside the package and if a reservation has been made with the delivery company, Nishikidôri will invoice the costs of returning the replacement product(s).

If no carrier is offered when you finalise your order, this may be due to:

- The total weight of your order may exceed the permitted limit.

Try dividing your order into two separate orders.

- If this concerns coal, please contact our customer service department at the following address: sav@nishikidori.com