Depending on your choice of carrier and your delivery location, postage costs may vary. To find out the exact cost of delivering your order:

• Add your items to your basket
• Enter your delivery address
• Choose your delivery method: the postage costs will be displayed automatically in your basket.

You can also find the delivery terms in the "Deliveries and Returns" section.

You can choose delivery to a collection point when placing your order, in France or in Europe, by selecting Colissimo to a collection point.

You must check the delivery at the time of collecting your parcel, that is to say open the parcel(s) in the presence of the delivery driver and check the contents. Do not sign any delivery note before having checked your parcel or parcels. Any anomaly must be detailed on the delivery note or, in the case of an electronic terminal, on a form that the delivery driver must provide to you upon simple request. State the exact number of missing items, the name of the missing product(s), the number of broken, damaged or soiled products and their names (photos of the packaging showing the label, as well as the broken or damaged products, will be required). If you are unable to open the parcel in front of the delivery driver, issue a reservation by default. In the event of non-compliance with these instructions, no claim will be accepted by the carrier and no refund of the products concerned will be possible, and Nishikidori will not be held responsible. You will need to keep a copy of the delivery note or form to send to us by email at sav@nishikidori.com in order to process your case immediately. In the event of breakage inside the parcel and a reservation has been duly made with the delivery driver, Nishikidori will invoice the return shipping costs for the replacement product(s).

Yes, with Chronopost, you can receive your parcel the next morning before 6pm. See the conditions on our delivery page.

You must check the delivery at the time of collecting your parcel, that is to say open the parcel(s) in the presence of the delivery driver and check the contents. Do not sign any delivery note before having checked your parcel or parcels. Any anomaly must be detailed on the delivery note or, in the case of an electronic terminal, on a form that the delivery driver must provide to you upon simple request. State the exact number of missing items, the name of the missing product(s), the number of broken, damaged or soiled products and their names (photos of the packaging showing the label, as well as the broken or damaged products, will be required). If you are unable to open the parcel in front of the delivery driver, issue a reservation by default. In the event of non-compliance with these instructions, no claim will be accepted by the carrier and no refund of the products concerned will be possible, and Nishikidori will not be held responsible. You will need to keep a copy of the delivery note or form to send to us by email at sav@nishikidori.com in order to process your case immediately. In the event of breakage inside the parcel and a reservation has been duly made with the delivery driver, Nishikidori will invoice the return shipping costs for the replacement product(s).

As soon as your parcel is dispatched, you will receive an email with your parcel tracking number. Please remember to check your spam folder. You can also track the progress of your delivery from your account.

You must check the delivery at the time of collecting your parcel, that is to say open the parcel(s) in the presence of the delivery driver and check the contents. Do not sign any delivery note before having checked your parcel or parcels. Any anomaly must be detailed on the delivery note or, in the case of an electronic terminal, on a form that the delivery driver must provide to you upon simple request. State the exact number of missing items, the name of the missing product(s), the number of broken, damaged or soiled products and their names (photos of the packaging showing the label, as well as the broken or damaged products, will be required). If you are unable to open the parcel in front of the delivery driver, issue a reservation by default. In the event of non-compliance with these instructions, no claim will be accepted by the carrier and no refund of the products concerned will be possible, and Nishikidori will not be held responsible. You will need to keep a copy of the delivery note or form to send to us by email at sav@nishikidori.com in order to process your case immediately. In the event of breakage inside the parcel and a reservation has been duly made with the delivery driver, Nishikidori will invoice the return shipping costs for the replacement product(s).

As soon as you place an order on our site, you will receive a confirmation email (please remember to check your junk mail). Your parcel is then prepared and handed to the carrier within 1 to 2 working days. You will then receive an email with your tracking number from the chosen carrier to follow its progress.

For any questions regarding your delivery, contact us: sav@nishikidori.com

The company SASU PALMIFRANCE accepts the return of any item purchased on the site, provided it is returned within FOURTEEN (14) days from the date of delivery, with the exception of products likely to deteriorate or expire quickly and products whose packaging or preservation bag has been opened. Click HERE to access the Return Form template. No return will be accepted once this period has passed. The company SASU PALMIFRANCE has set up a link to assist you with your delivery and any returns procedures. Click HERE.

The shipping costs for the return parcel shall remain the responsibility of the Buyer, including in the event of definitive refusal of the returned products. If the Buyer exercises their right of withdrawal as provided for in Article L. 221-18 of the Consumer Code (see Article 8 of the T&Cs), they will be entitled to a refund of the initial delivery costs. The Buyer must then specify whether they wish for an exchange or a refund of the products. If the replacement product has a higher value than the originally ordered product, the Buyer will be asked to pay the difference by any payment method available to them. If the replacement product has a lower commercial value than the originally ordered product, the Seller will refund the difference.

To return an item, the Buyer must follow the instructions below:

1. use the original packaging to return the product
2. complete and enclose the Return Form with the parcel. Returns without a Return Form are not accepted.
3. send the parcel to the following address: Société SASU PALMIFRANCE, Attn: Returns Department, Z.A.C Aéropôle, 140, Rue Georges Guynemer, BP 40261 44158 ANCENIS.

Products must be returned to the company SASU PALMIFRANCE in their original condition (packaging, accessories, instructions...), duly sealed, and accompanied by the signed Return Form.

The company SASU PALMIFRANCE does not accept parcels sent with postage due.

Any risk related to the return of the product is the responsibility of the Buyer.

Failure to comply with the procedure set out above and the indicated timeframes means the Buyer will not be able to make any claim for non-conformity or apparent defect of the delivered products, the products then being deemed compliant and free from any apparent defect.

The non-compliance of ordered products with one or more specific standards applicable in the country of the Buyer residing outside France shall in no case constitute grounds for returning products or obtaining a refund for the order.

We recommend that you check the tracking link provided in the email from the selected carrier, which may contain important information about the delivery.

If the status of your order is not being updated, this may be due to a delay beyond our control or an issue with the carrier. We are doing everything we can to ensure your parcel reaches you as quickly as possible.

If, despite these checks, your parcel cannot be found, please contact us immediately at sav@nishikidori.com.

We will do everything to resolve the situation as quickly as possible.

We remind you that you must check the delivery at the time of collecting your parcel, that is to say, open the parcel(s) in the presence of the delivery driver and check the contents. Do not sign any delivery note before checking your parcel(s). Any anomaly must be detailed on the delivery note or, in the case of a digital terminal, on a form that the delivery driver must provide to you upon simple request. Please specify the exact number of missing items, the name of the missing product(s), the number of broken, damaged or soiled products and their name (photos of the packaging showing the label, as well as the broken or damaged products, will be mandatory). If you are unable to open the parcel in front of the delivery driver, issue a reservation by default. If you collect your parcel from a pick-up point, contact sav@nishikidori.com directly and send a photo as well as the parcel label.

If these instructions are not followed, no claim will be accepted by the carrier and no refund will be granted for the products concerned, and Nishikidori cannot be held responsible. You must keep a copy of the delivery note or form to forward to us by email at sav@nishikidori.com in order for us to process your case immediately. In the event of breakage inside the parcel and a reservation having been duly made with the delivery driver, Nishikidori will charge the cost of reshipping the replacement product(s).

If no carrier is offered to you when finalising your order, this may be due to:

- The total weight of your order may exceed the permitted limit. Try splitting your order into two separate orders.

- If this concerns charcoal, please contact our customer service team at: sav@nishikidori.com

Invoices can be found directly in your personal account, under the "Orders" tab.

Please check that you have filled in all the required fields, accepted the general terms and conditions of sale, and selected a delivery method.

If the problem persists, please contact our customer service team at: contact@nishikidori.com

If you cannot find a specific product on our site, please contact our customer service team at contact@nishikidori.com. We will be happy to look into your request. Always curious to discover new products and producers, we are committed to continually enriching and improving our offering to best meet your expectations.

At Nishikidori, the selection of our products is based on a deep commitment to authenticity, quality, and respect for Japanese traditions. Each item is carefully chosen to offer a culinary experience faithful to the flavours of Japan.

• Sourcing from producers: We work closely with Japanese artisans and producers, favouring artisanal manufacturing methods passed down from generation to generation. This approach guarantees products of exceptional quality, preserving the authentic flavours of the Japanese terroir.
• Compliance with European standards: All our products comply with French and European legislation, ensuring the absence of bisphenol A and harmful additives, as well as the food safety of containers.
• Rigorous and passionate selection: Our team, comprising 10 people in Japan and 30 in France, is committed to offering excellence and authenticity through every product we stock. 
• Innovation and discovery: Always in search of new flavours, we explore emerging culinary trends in Japan to enrich our offering and help you discover rare and innovative products.

Thus, every Nishikidori product is the result of meticulous selection, aimed at offering you the very best of Japanese gastronomy, in keeping with tradition and the strictest quality standards.

Product availability varies depending on each item. To be notified as soon as a product is back online, we recommend entering your email address in the "Notify me when the product is available" box on the product page. You will then automatically receive a notification as soon as it is back online.

You can also contact our customer service team at contact@nishikidori.com for any questions regarding the availability of a product.

You can create a professional account and benefit from our professional prices. This space is designed to meet your professional needs while maintaining the simplicity of navigation of our e-commerce site. You will have direct access to our full catalogue and will be able to place your orders independently.

For any questions or to be put in direct contact with our sales team, you can also write to us at contact@nishikidori.com.

Go to the "My Account" section to create your account and join the programme. If you already have an account, simply log in to get started.

For every euro spent, you earn 5 points, added immediately to your balance. These points can be redeemed for rewards.

To earn extra points, complete missions!
✅ Sign up to our newsletter and receive 30 points
✅ Follow us on Instagram to earn 20 points
✅ Leave a review on a product and receive 25 points
✅ Leave a review on our page and receive 40 points
✅ Subscribe to our TikTok account to earn 10 points
✅ Please note that some missions require our verification and may therefore require a little patience for validation.

Invite your friends to discover our products. Give them 10% off their first order and receive 10% off yourself. Enter their email in the referral section of your account so they receive a unique code. Please note, this only works if your friend has never placed an order with us! Offer valid on the website, with no minimum purchase.

Redeem your accumulated points for unique rewards, such as promotional codes, discounts, or free products. Select your reward on the loyalty page and use the code at checkout.

Check your points balance in the "My Account" section or directly on the dedicated loyalty page to see your current total.

You cannot transfer points to another account. Points cannot be transferred, sold, or combined with another account.

The loyalty and referral programme is reserved for individual customers and is therefore not valid for professionals.